Alethea
September 29, 2025
-min.png)
What is an agentic workflow?
A policy-bounded system that classifies → pulls context → acts → confirms, escalating only when needed.
How to choose (selection criteria)
- Integration depth: help desk, billing, product APIs.
- Policy engine: role/permission gates; exception handling.
- HITL: smooth human takeover; comment handoff.
- Auditability: logs, rollbacks, error budgets.
- Metrics: FCR, MTTR, CSAT, deflection%.
15 tools by layer
- A. Help desk & routing
- Zendesk
- Intercom
- Freshdesk — triage + macros + analytics.
- B. Orchestration & function calling
- n8n
- Make
- Temporal — multi-step actions with retries.
- C. LLM + policy
- OpenAI/Anthropic with guardrails
- Guardrails-AI / Rebuff — constrain outputs.
- LangChain/LlamaIndex — retrieval & function calling glue.
- D. Product & billing hooks
- Stripe/Chargebee/Recurly — credits, refunds (least-privilege tokens).
- Segment/PostHog — pull usage to decide next steps.
- E. Knowledge & search
- Pinecone/Weaviate — vector search;
- Elastic — hybrid search
- Guru/Notion — source of truth.
- BigQuery/Snowflake — audit & analytics.
Implementation (pilot in 14–21 days)
- Choose one high-volume intent (e.g., “billing credit”).
- Map policy (“if under $50, auto credit; else queue”).
- Build a classify → context → act → confirm flow with n8n + LLM tools.
- Run with HITL for first 200 tickets.
- Promote only when error budget < 2%.
Metrics / proof hooks
−30–50% MTTR · 50–70% deflection for the chosen intent · +10–20pt CSAT on resolved tickets
FAQs
Won’t this break things?
Not if you gate actions, log everything, and start with one narrow, reversible task.